I also ordered two different playsuits. Got sent wrong order & all emails ignored. Really dissatisfied as that's my money and to not get a response is quite annoying. I live in Canada, and I ordered a very simple black cotton dress that was 35 pounds, equating to about $60 CAD --already very expensive, but I liked the dress, so I went for it. I emailed various times to get a response. Helped turn a negative into a positive, it’s lovely to have down to earth people as customer care. I will pass on your kind words to Gina, they will be delighted with your response! Oh Polly has 5 stars! Sophie responded to me within about 8 hours to apologize for the return taking so long. Thankyou Gina, I am so grateful for your help. I should have read the other reviews before I ordered off this site. The dress was delivered to me 4 days later, which I consider to be quite fast. The companies customer service contact number does not work and is invalid, which alarmed me. great selection. I am a student who is struggling as it is. I have tried tracking it on DPD and it says my tracking number is unrecognised.I now have to contact nationwide fraud prevention services, as I understand Christmas is a busy time and may be slightly late but 2 weeks is unacceptable and no contact is awful.If you ever wish to buy from here which I strongly recommend you don't, ALWAYS PAY BY CREDIT CARD for more protection.I never write reviews on anything especially bad things, but this is unacceptable.Update today, finally after 2 weeks I received a reply email saying my parcel will be delivered soon. She was super helpful and quick with her responses and action. The customer service is very very difficult to get into contacts with and they respond 5 days later. I’ve ordered with Oh Polly multiple times and I’ve always been happy with the quality of the clothes and the fast delivery. Orders are never wrong. We know you will love your next order just as much. Avoid, there are enough other shops that it isn't worth the stress. amazing quality and a great size really love the packaging and took 2 days to come with free delivery! Please refer to product description for more accurate size guide + UK Size Guide But upon delivery, I was asked to pay another $40 in duty. I will pass on your kind words to Sophie, they will be delighted with your response! At least an improvement, however, I no longer need the items just hope it isn't this hard to get a refund back. Some of stuff from this site is super nice sometimes its a hit or miss with the sizes. First set: Size 8 top and size 6 skirt. Excellent! The whole oh polly team on Instagram customer service were also great at offering Sizing advice for a top I was buying as I’m an awkward ‘in the middle’ size. Amazing customer service, never have I seen anything like it before, especially as the item had been worn. You really do get what you pay for back in terms of quality. Thank you so much for your feedback - we are so elated you were happy with our service! All US returns can be returned here.
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