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This is a terrible company. Dangerous delivery company!!!!! I wish we could specify with amazon who the carrier should be. Extremely disappointed!!! Call (855) 726-8871 in Fremont. Charlotte NC Type "@OnTrac_Shipping" in Twitter's search field and press enter. I have been trying to contact customer service but no one has ANY answers. They loose packages and then lie about it, worst company every! (Shows ~kicnitram a list of common OnTrac problems). Although it has been "Out of delivery" since Jan 6th at 8:51am. Called in advance and let me know they could come earlier. This is the worst shipping company ever. #12. Not sure why they call themselves ontrac when they are always off track. The tool is capable of tracking couriers from more than 450 companies and we're regularly working on increasing our database! OnTrac’s new fully managed, on demand cloud computing platform. 28 reviews of OnTrac "OnTrac placed a door tag at the right apartment but wrong building and I had to open a dispute. Im complaining to Amazon & telling them all I have is problems with ontrac & am posting on Facebook. 11/30/2017Kathy,I am so sorry to hear about this, we would like to try to help. Perfect timing, as I was looking out the window just as the OnTrac van was about to leave the parking lot of my apartment complex. Here's the packing list on the box: As you can clearly see (or not, since I faded out most of my address), the label has my full address including the apartment number (note the comma and the # sign that I didn't fade out). They were quick, friendly,…". I know they don't bother coming to the door because there have been times when I've worked from home expecting a delivery and they definitely don't knock or pass by, they go immediately to the front.I call on trac, they say they'll give the driver special instructions, and yet the same thing happens each time they're the shipper.On trac is the absolute worst company, with horrendous customer service, and no respect for their customers. He snuck up to me in my own gated backyard! I had a package delivered to my apartment office because of how terrible delivery people are at delivering to the correct apartment. Said not accessible and was supposed to be delivered the next day.This is now the 30th and don't have a package and the tracking hasn't even been updated from the 27th. I never asked for any type of compensation, but was basically given $15 for free because of all this horseshit that happened that wasn't even Staples' fault. Avoid if possible. I called customer service, and the lady on the phone was super nice, but she told me that the driver simply gave up trying to find my house; Fail #2. #10. OnTrac claims weather delay while customer claims perfect weather. Two ridiculous incidents back to back. It's a goddamn apartment complex, you fucking idiots! I phoned in that request, and the phone agent said he'd send an email with my request to the local OnTrac facility. I have been tracking my package online and it says that it was delivered on Saturday but I never received it. Why? Track your parcels with different couriers. Ontrac garage doors services and repairs garage doors and garage door openers North Carolina and Tennessee . "Book them! Problem started with deliveries March 2020. In the end, I got a free $15 gift code via email from Staples for all the trouble that I went through, and delivery on 10/26 instead of 10/27 (or most likely much later) from OnTrac. #B. Click the "Latest" tab to see all the tweets that mention @OnTrac_Shipping in reverse chronological order. It was marked delivered at 5:50PM. They have an option to call you back once it is your turn in the queue, so I opted for that instead of waiting with the tacky music playing. I am disappointed that Amazon uses this company. This was for Amazon Prime. Terrible carrier!!!!!!! I don't know why they suck so badly, it's disheartening. Yelp users haven’t asked any questions yet about OnTrac. Twice I have officially complained to the company that time sensitive and express paid items have not been delivered on time. I order for my business constantly and UPS and fedex all have been great but not so much for this company. So you would think that the company must pride itself on being on track in order for it to be in business this long, right? My packages status continually said out for delivery but they never showed up only to show up back at the facility. OnTrac Review: delivery guy didn't leave a valid door tag, but... | ~kicnitram. I have had great service from UPS and post office. I wonder if we have the option to opt out of this delivery carriers with amazon. I deliver for Amazon in my free time and I take care to place packages out of sight of passing traffic, you all need to do the same. I have pleaded with both Jet and Amazon not to use this company. I used to be annoyed when Amazon used this service because Ontrac wouldn't deliver on time. !The driver lied about the road to my house being blocked - his excuse for not delivering my package on time. No, the drivers can't be bothered to walk to my apt, they don't even try, and drop it off at the office. On Saturday, at about 2pm, I received a text alert that said that OnTrac attempted delivery of my amazon prime order at a time (2pm) that we were home.

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